Order anything on this site and choose Click & Collect at the checkout. We pick it,
van it to whichever of the four counters you named, and text you when it is on the shelf.
You collect it after Jumu'ah, or on your way home from work — and if you picked the wrong
translation, there is somebody standing there to swap it.
Fill your basket as usual. At the checkout, choose Click & Collect and
pick your counter. Nothing is charged for delivery.
We pick and van it
Everything is picked at Baitul Ehsan, where the stock lives. Orders for the other
three counters go out on the van run — see each counter's lead time below.
We text you
You get a text and an email with a six-character collection code the moment your
parcel is on the shelf. Do not set off before that message arrives.
Collect
Show the code — on your phone is fine. Somebody else can collect for you if they
have the code and your order number. We hold parcels for two to three weeks
depending on the counter, then return them to stock and refund you.
Our own counter, in the same building as the warehouse — so anything showing in stock on this site is on a shelf twenty metres from the till. Orders placed before 2pm are usually ready the same afternoon.
Collection hours at Baitul Ehsan Bookshop
Monday
10:00–18:00
Tuesday
10:00–18:00
Wednesday
10:00–18:00
Thursday (today)
10:00–18:00
Friday
10:00–14:30
Saturday
11:00–17:00
Sunday
Closed
Ready in
4 hours
Held for
21 days
Getting there.Mitcham Junction (Thameslink and Tramlink), 12 minutes on foot
Parking.Free on-site parking for 40 cars in the Willow Lane yard; use the second entrance past the warehouse doors.
The counter inside the main foyer, to the left as you come through the London Road entrance. Busiest immediately after Jumu'ah; if you are collecting on a Friday, come after 3pm.
Collection hours at Baitul Futuh Bookshop
Monday
11:00–19:00
Tuesday
11:00–19:00
Wednesday
11:00–19:00
Thursday (today)
11:00–19:00
Friday
15:00–19:00
Saturday
11:00–18:00
Sunday
11:00–18:00
Ready in
next day
Held for
14 days
Getting there.Morden (Northern line) 6 minutes, or Morden South (Thameslink) 8 minutes
Parking.Underground car park on London Road, free for the first two hours. Busy on Fridays — allow extra time.
Yes. Give them the collection code and the order number. We do not ask for photo ID for
book orders, but the person at the counter may ask who the order is for.
What if I cannot get there in time?
Ring the counter before the holding period runs out and we will keep it back. Otherwise
the parcel goes back into stock and you are refunded in full within five working days —
you do not have to do anything.
Can I pay at the counter instead?
Not for a Click & Collect order — those are paid online. You can of course walk in and
buy over the counter at Baitul Ehsan and Baitul Futuh, which take card and cash.
Can I return something at the counter?
Yes, at any of the four, within thirty days, unopened. Bring the order number. Refunds go
back to the card you paid with.
Is there a minimum order?
No. Collection is free on any order, including a single £2.50 children's book.
